The local GRC will hear the grievances first. Grievances will be redressed within a month from the date of
lodging the complaints. GRC decisions will be on a majority basis and will be disclosed and available for
review by the stakeholders. Only unresolved cases will be forwarded to the next tier – Project level GRC for
further review and resolution.
The Project-Level GRC established at PIU will review all unresolved cases forwarded from local GRC. The
Project-level GRC will further establish fairness and transparency in the resolution of disputes or grievances.
If any disputant is unhappy or unsatisfied with the outcome of the Project level GRC, he/she may file cases in
Documentation And Monitoring:
To ensure impartiality and transparency, hearings on complaints at the GRC level will remain open to the public.
The GRC will record the details of the complaints and their resolution in a register, including intake details,
resolution process, and the closing procedures. PIU consultant will maintain the following three GRM Books:
Opening Book, Resolution Book and Closing Book.
The GRC will also prepare periodic reports on the grievance resolution process and publish these on their
websites. PIU will consolidate reports from the GRCs on GRM and post in their website
At the local level PIFIC MU has designated a focal point who is responsible to receive and record grievances,
try to resolve the grievance on the spot and if not solved set up a hearing with Local GRC.
Focal point : Kazi Hakimur Rashid, Deputy Team Leader, PIFIC MU Contact: Phone +88 01712291172